Skip to main content

Return Policy

Returned items or canceled orders are refunded as store credit to in the form of an UNKNWN E-Gift Card. Items must be unused and unworn in resalable condition with all original packaging intact, price tags attached and with the original invoice.

  • 0-14 days from delivery date: customers may return their item(s) for a refund in the form of store credit.
  • All international orders are final sale and non-refundable.
  • All sale items are final sale and non-refundable.
  • Select items (identified on product pages) are final sale and non-refundable.

Please use to process your return. If requiring additional communication for your return or exchange (i.e. received wrong item) please email us directly at

  • Exchanges will start being processed once the item arrives to UNKNWN's Return Department. Available inventory for exchanges will be reviewed upon package receipt date.
  • If using UNKNWN’s shipping label the return shipping cost will be deducted from your store credit. You may also mail returns using any other trackable method at your expense.
  • UNKNWN is not able to alter or cancel orders once they have been placed. Any canceled orders requested by the customer will be issued as an e-gift card per our return policy.


Customers with refused packages will be subject to a $12 restocking fee and any applicable shipping costs. The fee(s) will be deducted from a reimbursed store credit.


UNKNWN offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of the sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to your UNKNWN account in the form of a store credit. Please be aware that the exact style and size of an item must be available for purchase when the request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price (such as sale promotions for a short period of time and/or discount codes).


Returned items for customers using QuadPay's payment program will be refunded as store credit to in the form of an UNKNWN E-Gift Card. In compliance with QuadPay's payment schedule policy, customers will continue to pay QuadPay their agreed installments. Any and all return requests for orders using QuadPay, even if the issue is UNKNWN's fault, can only be processed in form of a store credit. Please use Quadpay selectively with this knowledge.


Domestic customers can obtain a return label at on full-price items eligible for a return. Please note all sale items, select products (identified on product pages), and international orders are not eligible for return are non-refundable.

If you were shipped the wrong item or size please email us directly at

If you return items in separate shipments, the cost of shipping will not be reimbursed.

Only items purchased on, our online store, may be returned by mail.

To properly return item(s), please complete the form below with your return/exchange information.

All returns and exchanges should be shipped to:

MIAMI, FL 33127

Returns are processed within 10 business days of receipt

Without proper documentation, returns/exchanges will not be accommodated.

We do not accept or assume responsibility for lost or damaged returned goods while in transit from the client.

Original shipping charges and return shipping fees will not be reimbursed.

We reserve the right to deny a return if the merchandise returned does not meet our requirements.

Download our Return Form.